Helpful Information when renting a car in the USA

Prices given on this website are not applicable to residents of the USA or Canada or holders of USA or Canadian driving licenses. By making a reservation on this site you confirm that you reside outside the USA or Canada and are not a holder of a USA or Canadian driving license and accept that your reservation may be rejected at the time of pick-up if a USA or Canadian driving license is presented.


Key Facts About Your Rental

This is a summary of the key facts you should know when hiring a vehicle, which will help you understand what will be included in your rental agreement.

The rental agreement will be entered into at the time and place of vehicle hire between you and our affiliate or franchisee of the Alamo Rent A Car/National Car Rental brand that operates the branch location (referred to as “the Rental Company”). You should always read your rental agreement in full before signing it. You can view the rental agreement in your renting country at the time of your rental pickup.

Unless you purchase a waiver or protection product or one is included in your reservation as specified above, you are responsible to the Rental Company for theft or any damage to the vehicle during the full period of your vehicle hire. This is true even if the accident was not your fault. You are liable for loss of revenue if the vehicle cannot be rented because it is damaged or stolen, a reasonable claims administration fee, diminishment of value, and for any towing, storage or impound fees of the vehicle. Unless third-party liability protection is included in your rental as provided below or is purchased by you, you are also responsible for injury or damages to third parties.

Please note your liability for damage extends until the vehicle is checked in by the Rental Company. Unless otherwise provided in the rental agreement, if you return the vehicle after the Rental Companies business hours, you will remain responsible for any damage or loss in accordance with the rental agreement until the Rental Company reopens and conducts the post-rental inspection.

Protection Products

Your rental agreement will include the following protection products: 

Collision Damage Waiver 
All inclusive rates include CDW, which contractually waives or limits the renter’s liability for damage to or loss of the vehicle to zero

Extended Protection / Liability Cover
All inclusive rates provide the renter and authorized drivers up to an aggregate, single limit of $1,000,000 for claims that may by made by others against the renter and authorized drivers for bodily injury, death and/or property damage arising out of the use or operation of our rental vehicle. 

Also included is an Uninsured Motorist (UM) benefit up to an aggregate, single limit of $100,000. UM provides benefits to the renter and any family member related by blood, marriage, or adoption, who, while physically occupying Alamo’s rental vehicle when it is being driven by the renter or an authorized driver, suffers bodily injury or death caused by negligent uninsured motorist, negligent underinsured motorists, or a negligent hit-and-run driver.

You have the following optional protection products available for an additional charge: 

Roadside Assistance 
Roadside assistance protection (RAP) is not insurance. The purchase of rap is optional and not required in order to rent a vehicle. If you purchase RAP, you will be provided with 24/7 roadside assistance. 

Equipment Products

This rental does not include equipment products. 

You have the following optional equipment products available for an additional charge: 

Child seats
A fee of $9.99 per day, per infant seat will be charged. Infant seats should be requested at time of reservation. In the event the infant seat is not returned at the end of the rental, a fee will be assessed to the renter.

State laws may require the use of seatbelts and child restraint seats. Seatbelts and child restraint seats can save lives. We urge you to use them. To avoid serious injury or even death, use child restraint seats only in the back seat of the vehicle. Older children who do not use child restraint seats should ride properly buckled-up in the back seat. Infant seats should be requested at time of reservation. 

Ski Racks
Ski Racks, if required, must be requested at time of reservation and cost $7.50 per day.

Minimum Rental Requirements

Your rental will be subject to the following minimum requirements: 

Age requirements

Age: 21-24 years old
Originating Rental Location: 
Provinces and States Except New York and Michigan
Additional Fee: 

Age: 18-20 years old
Originating Rental Location: 
New York State
Additional Fee: 

Age: 21-24 years old
Originating Rental Location: 
New York State
Additional Fee: 

Age: 18-20 years old
Originating Rental Location: 
Additional Fee: 

Age: 21-24 years old
Originating Rental Location: 
Additional Fee: 

Forms of Payment

Credit Cards – Alamo accepts Visa, MasterCard, American Express, Diners Club, and Discover credit cards.

Cash Rentals – All cash rentals must meet Alamo’s current standard cash qualification requirements.When making a reservation for a cash rental, Client should contact Alamo for information on Alamo’s current cash qualification requirements, which does include presenting a valid passport and roundtrip airline ticket at time of rental. Cash Qualifications may vary by location and are subject to change. Some locations may require a credit card at the beginning of the rental and the customer can pay cash upon return.

Cash customers are required to leave a deposit as follows:

• If vouchered: $25/daily and $100/weeky in addition to any charges not covered by the voucher.

• If not vouchered: $50/daily and $200/weekly in addition to any charges not covered by the voucher.

Please note that any unused rental days on prepaid reservations are non-refundable.

If a prepaid customer returns a vehicle prior to the end of the reserved period, no credit will be given for the unused portion of the vouchered rental period.

Renter Requirement

Full and Valid Driver’s Licence from country of origin, Passport and credit card in renters name.

Additional Rental Policies

Your rental will be subject to the following additional rental policies:

After Hours Service
Varies by location, please check if required

Cross Boarder Policy
Vehicles can be driven in any state in the United States, but must be returned to the location from which they were rented or drop-off charges may apply. Vehicles may not be driven into Mexico. Vehicles rented in Alaska must be returned to Alaska. Vehicles can be driven into Canada but must be returned to the United States. Canadian residents renting vehicles in the United States may not drive vehicles into Canada. Driving on unpaved roads voids Collision Damage Waiver (CDW) coverage.

Mileage Policy
Unlimited Mileage Included

Fuel Policy
You will be required to return the vehicle with the same amount of fuel provided, pre purchased fuel options maybe available. Please ask on arrival if required 

The fuel level of the vehicle at time of rental will be full. Unless fuel is included in the Rate Product*, Renter may return the vehicle with a full tank of fuel or pre-pay for a full tank of fuel at the time of rental at the rate provided at the renting location. If the Renter selects the pre-paid fuel option, no refunds will be given for unused fuel. If the Renter does not return the vehicle with a full tank of fuel or select the pre-paid fuel option, the Renter will be charged to return the fuel tank to full at a rate provided at the location to which the vehicle is returned.

Additional Driver
An additional fee of up to $9.99 per day, variable by location, per additional driver will be charged, except where already included in the rate or the state law provides otherwise. Additional drivers may be required to present a valid license and credit card in their name at the time of rental, (In Manhattan locations, additional driver must present a valid credit card and valid license in their name). 

Additional Charges & Liabilities

You will be responsible for the following additional charges or liabilities if incurred:

Additional rental charges for changes you make to the booked rental vehicle, rental period or optional products

Damages, theft or third-party liabilities not covered by a protection product

Any fines or penalty charges relating to the operation of the vehicle during your rental period, such as parking or speeding fines, plus reasonable administration charges

Rental charges for late returns

Any legal fees incurred collecting any payments due under the terms of the rental agreement

A reasonable collection fee if a vehicle is not returned to the original rental office

The cost of cleaning the vehicle if you return the vehicle in a dirty condition

When you complete the rental agreement you will be required to present a valid credit or debit card as security for any charges incurred during your rental. Your signature on the rental agreement will pre-authorise the Rental Company to charge the card for future payments that become due. The Rental Company may also hold a deposit against these future liabilities. In the country of your rental the deposit amount varies.

Your rental is subject to local traffic laws.