Aalborg Airport (AAL) Car Hire

There will be an additional charge of 50 DKK per day including VAT for each additional authorized driver. All rental conditions apply to each additional driver. Additional drivers must appear at the rental counter with the primary renter with a valid drivers licence.

After-Hours Pick-up
After-Hours pick-up outside normal opening hours is available for all vehicle groups. The location offers an After-Hours pick-up service through online reservation only, and customers are required to provide a valid mobile number and email address to provide further instructions. An additional charge of 375 DKK applies for pick-ups outside of opening hours.
Please note that the station is unmanned outside our normal opening hours and it is therefore vital that your rental agreement is signed and all payment authorizations are completed prior to arrival. Therefore, please complete your check-in process via the link received in your pre check-in email 48 hours prior to pick up.
All information is required including full name, home address, phone number, email address, driving license information and credit card details. Additional protections and products may be selected during the pre check-in.
An authorization will be made on your credit card consisting of 5,000 DKK plus estimated charges (if any). The rental agreement will be sent to your email for you to sign. Please review the rental agreement and Terms and Conditions before signing.
Please note that your booking is not confirmed unless all the above requirements have been met and you have received the final signed agreement by email.
Key pick-up is handled through our provider partner Sharebox, and you will receive a link to retrieve the rental keys. Internet access (mobile data/Wi Fi) is required to complete the process; if the customer cannot access Wi Fi/data or needs assistance, they must contact the relevant support channel (as applicable).
The Sharebox is mounted on the wall just outside our glass doors, to the left by the office. The customer must follow the instructions emailed prior to arrival and/or displayed on the Sharebox to collect the key. The Location ID will be shown/provided as part of the Sharebox process.
The vehicles are parked outside the terminal on row “I”. A printed map with instructions is always placed together with the key inside the Sharebox to guide the customer to the correct vehicle and route.
Your vehicle has been checked for damages and if there are any, they are marked in your signed rental agreement. Please take time to walk around your vehicle before leaving the car park. If you notice any new damage, take a picture/video with the time/date and contact our branch as soon as possible during working hours to inform us of the new damage.

After-Hours Return
Vehicles can be returned outside the opening hours of this rental location. Please park the vehicle in a safe and secure designated parking space on the airport property only. Make sure the vehicle is locked and ensure you have gathered all personal belongings before leaving. Place the keys in the drop box. The dropbox is mounted on the wall below, just to the left of our sliding doors (same place as pick up). The final invoice will be sent to your email within 24 hours during weekdays and 48 hours during weekends. No additional charges apply for returns outside the opening hours. The renter’s responsibility for the vehicle and rental charges end once an employee inspects the vehicle the next business day.

Important information: To provide convenience for travelers we provide 24/7 returns. Please note, outside business hours, depositing the keys in the drop box does not constitute the end of the rental. You remain liable for any damages until an Alamo/National/Enterprise employee takes possession of the vehicle and keys when the rental branch opens the following working day.

The minimum age requirement to hire all vehicles is 28. There is no maximum hire age. Renters between the ages of 19 and 24 may hire all categories except Premium and Luxury vehicles, but may hire Premium Vans and Buses. A young driver fee of 125.00 DKK per day applies to all renters between the ages of 19 and 24. Young drivers must have held their driving licence for a minimum of 1 year. Renters between the age of 25 and 27 may hire all categories except Luxury. No additional fee apply to these young drivers.

Vehicles can be driven into all countries except Estonia, Latvia, Lithuania, Russia, Ukraine, Belarus, Moldova, Bulgaria, Serbia, Bosnia and Herzegovina, Poland, Czech Republic, Croatia, Slovakia, Hungary and Slovenia. Ferry crossings with the vehicle are permitted. A cross-border fee of 50 DKK per day applies. In all cases, customers must inform the hire branch of their intention to leave the country with the vehicle and will require authorisation to do so. Unauthorised cross-border travel will result in a breach of contract and incur a penalty charge of 20.000 DKK.

Our Collision Damage Waiver (CDW) limits the customer's liability in the event of damage to or theft of the hire vehicle and also includes roadside assistance if a mechanical breakdown occurs.

Collision Damage Waiver includes a liability of 15,000 DKK in the event of:

- Damage to the vehicle's bodywork

- Theft or attempted theft of the hire vehicle.

- Damage to others or their property (Third-Party Liability)

Collision Damage Waiver also includes roadside assistance in the event of a mechanical failure in the hire car that is not caused by the renter, and includes, among other things, towing and a replacement vehicle.

Delivery and Collection is available on request during branch hours for an extra fee. In order to set up delivery and collection service please call 45 70 70 12 00. 

If you wish to discuss or dispute any matters concerning damage to your rental vehicle then please contact the Rental Company using the contact information below: customerservice@ehiglobal.dk, +45 70 70 12 00

All rentals where the vehicle is not returned to the same location as it was collected from will be subject to a one-way fee. The one-way fee varies based on car category, location and pick-up date. The exact amount of the one-way fee will be displayed during the reservation process when entering the dates, desired route and car category.

All vehicles are delivered with a full tank of fuel and should be returned in the same condition. If the customer prefers not to refuel the car, this service is available for purchase at the counter at the time of the rental. If a vehicle is returned with less than a full tank of fuel and no prepaid fuel has been purchased at the time of the rental, the renter will be charged 30 DKK including VAT per liter of fuel when refueling. 

Customers must present a full and valid driving license which has been held for a minimum of one year.

The rates are not valid for Danish residents as they are based on tax free cars.

All domestic residents have limited mileage (100km/day) when renting a car in Denmark. We reserve the right to requalify the product to limited mileage for any domestic resident.

All major credit cards issued by either American Express, Mastercard, Visa or Diners Club are accepted. All cards presented must be in the renter's name. Digital cards (Apple Pay/Google Pay etc.), traveller's cheques, prepaid cards, cash, debit cards and retail shop cards are not accepted as methods of payment. A security deposit plus the estimated cost of the hire will be taken at the time of hire. The deposit is 5,000 DKK for all categories except luxury vehicles. For luxury vehicles, two credit cards are required in the renter's name and a total deposit of 10,000 DKK will be taken (a 5,000 DKK deposit + the cost of the hire and any additional charges on one card, and a 5,000 DKK deposit on the second card).

All renters and additional drivers must be 19 or older, have a valid driving licence and a major credit card in their name. All drivers between the ages of 19 - 24 will have a young driver fee attached. International renters must also provide a valid passport. The primary renter must provide a major credit card in their own name at the time of the rental. In addition to the normal driving licence, an international driving license is also mandatory if the driving licence is not written in Danish or English and - or are in characters that cannot be read or understood in Denmark, or if the driving licence is not valid in the European Union. Please note that the international driving licence is valid only if accompanied by the normal driving licence. For luxury and special models we require two credit cards - including at least one major credit card - Visa, MasterCard, American Express - and an authorisation will be requested on each credit card.
RESIDENCY - Reservations made on non-Danish websites with a Danish IP-number, are not valid for Danish residents registered with the Danish Registry of Citizenship - Folkeregister. Due to tax regulations, Danish residents can only book a rental with pickup in Denmark at www.enterprise.dk, or by choosing Denmark as country of residence on any other booking sources. A Danish resident is someone that has a permanent address in Denmark, are liable to pay tax in Denmark, or spend more than 180 days in Denmark in the last 12 months, independent of nationality or citizenship.
For questions please contact Enterprise Denmark on phone 45 70701200 or e-mail customerservice@ehiglobal.dk

Upon the United Kingdom leaving the European Union (EU) the requirements for UK driving licence holders driving in EU member states may change. Please check requirements before travelling. Government advice may be found at https://www.gov.uk/driving-abroad.

For customers who want extra reassurance with the hire vehicle, we suggest selecting our Roadside Assistance Plus protection (RSP).

Roadside Assistance Plus is an optional coverage available for selection by the renter. Roadside Assistance Plus allows the customer to waive financial responsibility for chargeable roadside incidents such as a flat battery, free towing in the event of getting stuck, tyre punctures or lockouts.

In cases of mechanical failure through no fault of the renter, roadside assistance will be provided at no cost to all renters. This service will include a tow and a replacement vehicle.

Third Party Liability insurance is mandatory by law and included with all rental rates. Liability insurance covers per accident, personal injury or death up to 121,000,000.00 DKK and property damage up to 24,000,000.00 DKK - 2018. Third Party insurance cover amounts are adjusted each year from the 1st of January. The liability insurance does not cover injury to the driver of the rental vehicle but third parties, passengers, are covered. It also does not cover the renter’s property or cover damages to a connected vehicle on the rental like a caravan or trailer.