Getting to the arrivals hall: please follow the signs leading to the arrivals hall. After entering the arrivals hall, turn left on the way to the exit, and you will see the office on the right-hand side after 15 metres. A banner by the exit will point in the exact direction of the office.
You can save time at the counter when you activate Accelerated Check-in online. Just provide your driver's license and contact information that are normally collected at pick-up and we will be ready when you arrive. You'll be on the road and on vacation before you know it!
Picking up your vehicle after the location closes is easy with Alamo. After-hours Pick-Up might require you to follow a few additional steps, which you'll see in your confirmation email.
Returning your vehicle after the location closes is easy with Alamo. We'll tell you where to park it; just drop the keys in the dropbox and you're on your way!
Skip the rental counter lines and check in directly by using Alamo's touch-screen kiosk. Check-in using the kiosk and a receipt-sized rental agreement is printed. You'll be directed to your hire car on the lot. At the exit booth, show the booth agent your rental agreement and driving licence—and simply drive away.
No need to visit the counter or kiosk. You can go straight to your car!
In order to take advantage of this optional free service, you'll need to activate Accelerated Check-In online then choose the "Skip the Counter" option. You will be required to confirm your protection options, agree to the Rental Agreement Terms & Conditions and enter valid credit card details (there will be no charge until you return your vehicle). Simply print your rental agreement to bring with you, and you are all set! Go directly to your car, show the booth agent your rental agreement and driving licence—and get on the road!
The maximum number of additional drivers permitted per rental is two. Additional driver fee is 3.60 EUR per day with a maximum charge of 36.00 EUR per rental. Rental conditions apply to all additional drivers. All fees quoted are inclusive of VAT.
After Hours is a service provided to pick up and/or return a vehicle outside branch opening hours. An additional charge of 20.00 EUR including VAT applies and should be paid at the rental counter at the time of pick-up. This service charge applies for returns between 8 PM and 8 AM.
Minimum driver's age is 21 years for car groups Mini and Economy
Minimum driver's age is 23 years for car groups Compact, Intermediate, Standard and Full-size.
Maximum driver's age is 75 years for all categories.
Young driver's surcharge of 3.00 EUR per day plus VAT applies for all drivers under the age of 23 (21 to 22 years) for car groups Compact, Intermediate, Standard and Full-size.
Cross Border Travel
Out of country rentals: You may drive the rental car to certain countries outside of Bulgaria. Restrictions do apply. Out of country rentals require prior approval and are charged at an extra 5.00 EUR per day and 50.00 EUR fee for green card.
Out of country rentals are allowed only into following Countries: Albania, Belgium, Bosnia, Greece, Denmark, Finland, France, Germany, Great Britain, Ireland, Luxembourg, Moldova, Montenegro, Netherlands, Norway, Austria, Portugal, Sweden, Croatia, Italy, Poland, Romania, Slovakia, Slovenia, Serbia, Czech Republic, North Macedonia, Hungary, Spain and Switzerland.
Out of country rentals are not allowed to countries that are not listed above.
Process and publication of green card: The minimum time of publication of a green card is 5 working days. The green card covers the rented vehicle with basic insurance (T.P.I.) as long as it remains in the borders of the country for which it is issued. Roadside assistance - car replacement is available while driving to the above listed countries except Albania, Bosnia, Moldova and Montenegro.
Collision Damage Waiver is an optional coverage product which reduces the customer’s financial responsibility in cases of damage to the rental vehicle to the excess and or deductible amount. The customer is liable for the full cost of the vehicle if this coverage product is not purchased or if no police statement was presented in the event of an accident to the rental company. All costs are exclusive of VAT.
Car Groups Mini and Economy 11.00 EUR PER DAY - excess is 400.00 EUR.
Car Groups Compact, Intermediate and Standard 11.00 EUR per day - excess is 600.00 EUR.
Car Groups Full-size 27.00 EUR per day - excess is 900.00 EUR.
Car Groups Intermediate SUV and Standard SUV 20.00 EUR per day - excess is 900.00 EUR.
If you wish to discuss or dispute any matters concerning damage to your rental vehicle then please contact the Rental Company using the contact information below: email@example.com, 0035924390950
Domestic one way rentals are allowed for all car groups and cost as follows. Sofia airport to Bourgas airport and vice versa is 150 EUR plus VAT.
Sofia airport to Varna and vice versa is 180 EUR plus VAT. Bourgas to Varna and vice versa is 70 EUR plus VAT. One-ways have to be pre-booked and the minimum length of rental must be at least 5 days for domestic one ways. All domestic one ways are on request. International one way rentals are not permitted.
Refueling policy- customers must return the car with a full tank or the same amount of fuel in the rental vehicle at time of pickup or refueling charges will apply. Unleaded-diesel - 1.50 EUR per litre. All costs are exclusive of VAT.
During the winter season, all rental vehicles are fitted with winter tyres in accordance with local road laws. Winter tyres are included in all rates.
Personal accident insurance -PAI- is an optional coverage product which provides limited cover for death, disability and medical expenses in the event of an accident. The cost of PAI is 4 EUR per day exclusive of VAT for all car groups.
Visa, American Express, Eurocard and Mastercard credit cards are accepted. All cards presented must be in the renter’s name. A security deposit will be blocked on the credit card and the estimated cost of the rental will be charged at the time of pickup. The deposit will be released by the cardholder's bank upon notification of return of the vehicle. The deposit for any car category is 450.00. Debit cards, cash cards and cash are accepted as forms of payment for the rental or to purchase additional products. Please enquire at the local branch for details.
All drivers must present a full valid driving license and a valid identity card or passport. All drivers must also have held their full license for a minimum of 1 year. Renters holding a driving license from an EU member state or a country-state, which is part of the Vienna convention accordance to the law of treaties, do not require an International Driving Permit. For all other countries a valid International Driving Permit is required along with the national/ domestic driving license. Renters are advised to check whether local authorities require foreign drivers to present an International Driving Permit to avoid the risk of potential fines. Please note that we reserve the right to request additional ID or conduct further identification checks if needed, which may include an identity check with an external organization. Upon the United Kingdom leaving the European Union (EU) the requirements for UK Driving license holders driving in EU member states may change. Please check requirements before travelling. Government advice may be found at: https://www.gov.uk/guidance/prepare-to-drive-in-the-eu-after-brexit.