Canberra Airport (CBR) Car Hire

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Canberra Airport (CBR)

The Car Rental counter is located outside the terminal building. On arrival, make your way down to the arrival hall which is on the ground floor of the airport.
The arrival hall is divided into two — the Virgin end and the Qantas end. There are two main exits, which are on either side of the taxi rank entry point (Qantas main exit and Virgin main exit). Once in the arrival hall, make your way outside the airport using the main exit in the Qantas end of the airport.
Once outside, with your back to the airport you should notice the following:
-Horseshoe driveway
-Vibe hotel and the overhead bridge in the distance.
Proceed down the footpath on the left side of the horseshoe driveway. You will need to cross the lane dedicated for taxi pick-up to get onto the footpath.
The Enterprise office is the first office space as you proceed down the footpath. There is signage above the office entrance indicating Enterprise, and the wall inside the office is lit with the "Alamo", "Enterprise" and "National" branding. 

Location Services

  • You can save time at the counter when you activate Accelerated Check-in online. Just provide your driver's license and contact information that are normally collected at pick-up and we will be ready when you arrive. You'll be on the road and on vacation before you know it!

  • After-hours Return:

    Returning your vehicle after the location closes is easy with Alamo. We'll tell you where to park it; just drop the keys in the dropbox and you're on your way!

  • Unavailable at this location

    Skip the rental counter lines and check in directly by using Alamo's touch-screen kiosk. Check-in using the kiosk and a receipt-sized rental agreement is printed. You'll be directed to your hire car on the lot. At the exit booth, show the booth agent your rental agreement and driving licence—and simply drive away.

  • Unavailable at this location

    No need to visit the counter or kiosk. You can go straight to your car!

    In order to take advantage of this optional free service, you'll need to activate Accelerated Check-In online then choose the "Skip the Counter" option. You will be required to confirm your protection options, agree to the Rental Agreement Terms & Conditions and enter valid credit card details (there will be no charge until you return your vehicle). Simply print your rental agreement to bring with you, and you are all set! Go directly to your car, show the booth agent your rental agreement and driving licence—and get on the road!

Rental Policies

  • Each additional driver is charged at a flat fee per day of AUD 11.00 (including VAT/GST). Enterprise/Alamo/National will include the renter's spouse or a person living at the same home address as the renter at no additional charge (licence address must be the same as the renter's address).

  • After Hours Service Pick-ups — After hours pick-up service is available upon request to the Canberra airport branch staff. All paperwork and payment is conducted 24 hours prior to pick-up.
    After Hours Service Drops — If you wish to drop off between 10pm and 7am, Mon–Sun, there is a drop box outside the office. The Enterprise counter will be unattended but you can drop off your keys inside the box against the wall of the office.
    Please note that after hours returns can only be done during Canberra Airport opening times. The terminal usually closes at midnight or half an hour after the last flight in the case of flight delay. The airport reopens at 4:30am. 

  • Minimum driver age of 21 years old. There is no maximum age.
    A young driver surcharge of AUD 23.50 per day (excludes GST) applies to all Drivers aged between 21-24 years old.
    Drivers aged between 21-24 are restricted to vehicles Mini, Economy, Compact, Compact SUV, Compact Commercial Van, Intermediate, Intermediate pickup and Standard only.
    All drivers must have held their licence for a minimum of one year.
    If any driver is on a probationary licence there is an additional Probationary Licence Fee of AUD 28.00 per day (excludes GST).

    Prestige Fleet
    For classes Luxury, Premium SUV, Luxury full size, Elite Full Size 4WD, Premium Elite SUV and Luxury SUV there is a minimum driver’s age of 30 years old. Local Renters must provide two current forms of ID both confirming home address i.e. Phone bill and Rates bill, documents must have been issued within the last 2 months. A full licence is required to drive any of the prestige fleet.

  • Vehicles can only be driven within Australia. The renter or authorised driver must only use the rental vehicle on a road which is properly formed and constructed as a sealed, metalled or gravel road.

    YOU MUST NOT USE THE VEHICLE:
    • On beaches, through streams, rivers or flood waters;
    • On fire trails;
    • In the snow;
    • To enter in to, or leave, the Northern Territory, Western Australia or Tasmania;
    • Or Outside the Permitted Area of Use, listed below.

    WHERE YOU CANNOT DRIVE THE VEHICLE (Outside the Permitted Area of Use):
    In Queensland:
    - The Old Telegraph Track section of the road to Cape York,
    - Boggy Hole (Finke Gorge National Park);
    - the Old South Road from Maryvale to Finke;
    - Fraser Island at any time;
    - The Bloomfield Track north of Cape Tribulation
    - Beyond Cooktown to the north or Lakeland to the west
    - On Highway No. 27 beyond Chillagoe in a westerly direction
    - On Highway No. 1 beyond Normanton in a southerly direction and no further north than Karumba

    In the Northern Territory:
    - The road to Jim Jim Gorge and Twin Falls
    - North of the Oodnadatta Track, including Mount Dare, Dalhousie Springs, Witjira National Park and Pedirka Desert.
    - Arnhem Road and Arnhem Land/Gove Peninsula in general.

    In Western Australia:
    - Vehicles hired from Perth branches do not include travel further north or East than Exmouth; further east than Kalgoorlie-Boulder Township or further east than Esperance.
    - Non-4WD vehicles hired from any other Western Australia location are not permitted to leave the local area without written consent from the hiring location.

  • The purchase of Collision Damage Waiver (CDW) reduces the vehicle damage liability. For standard passenger vehicles, the damage waiver liability is 1950 AUD - Damage Waiver Liability. For Standard 8-12 seater Minivans, Full Size, Premium and Luxury SUVs, the damage waiver liability is 2750 AUD, and for all electric vehicles, commercial vans and mine-specific vehicles, the damage waiver liability is 3750 AUD.

  • All rentals where the vehicle is not returned to the same location as it was collected from will be subject to a one-way fee. The one-way fee varies based on car category, location and pick-up date. The exact amount of the one-way fee will be displayed during the reservation process when entering the dates, desired route and car category.

  • For convenience, you may purchase a full tank of fuel from the branch at the time of rental, at a price that is competitive with local fuel stations. This method eliminates the need for you to refill the tank before returning. Please be aware that we are unable to give a refund for unused fuel.

    If you do not choose our Pre-paid Fuel option and do not return the vehicle with a full tank of fuel, we will fill the tank for you and charge you for the costs we incur and the service we provide in doing so. Prices for Prepaying the Fuel vs when we refuel for you vary depending on the location but will be on display at the time of vehicle return.

  • Customers must present a full valid driving licence which has been held for a minimum of 12 months. Driving license can be from any country. If the license is not in English, an international drivers license must be presented along with drivers license from country of origin. Self drive service only.
     

  • A valid credit card or Visa or MasterCard debit card must be provided for all rentals. The credit card holder is listed as the hirer and must be present at the time of rental commencement. NO CASH is accepted for any payments or bond. Charges for options and coverage are to be settled at the commencement of the rental.

    A credit card fee applies as follows and is applicable to all rental charges (excluding the deposit bond) including any optional items purchased and damage liability charges. There is no refund of credit card surcharges:

    Union Pay Cards:
    Union Pay Cards are accepted if they have the Visa and MasterCard Union Pay logo present on the card.
    All credit cards - 0.80% (Excluding GST)

    Security Bonds
    The credit card deposit (by way of pre-authorisation) is up to AUD 200.00.
    If customer satisfies the below local renter criteria, up to AUD 1,000.00 (by way of pre-authorisation) is required, along with second proof of ID that shows drivers name and address e.g. utility bill.
    1. Lives locally; within the greater metropolitan area of the city of pick up
    2. Is a first-time renter with Enterprise (in either Australia and New Zealand)
    3. Is not a Corporate Renter

    Security Bonds - Prestige Fleet
    For classes Compact Elite, Premium full size, Luxury full size, premium SUV, Elite Full size 4WD, Premium Elite SUV and Luxury Elite SUV, the credit card deposit (by way of pre-authorisation) is AUD 1,000.00.

  • Roadside Protection gets you back on the road for all incidents where the renter may be considered at fault. For example, changing a flat tyre, Lockout service if you are locked out of your car, Fuel delivery — up to 15 litres at no cost, and jump-starting your car battery if you accidentally leave the lights on.

    Note: all vehicles have 24/7 standard roadside assistance included with their daily rental rate.

  • We accept current Australian, New Zealand, International and overseas licences. Overseas licences that are not easily identifiable as a drivers licence must be accompanied by an International Licence or certified English translation. Valid driver’s licence must be held for a minimum of 12 months.

  • In Australia as long as the rental vehicle is registered; the Green Slip (CTP - Compulsory Third Party Insurance) covers all injuries including death caused to other road users such as drivers, passengers of other vehicles, pedestrians, cyclists, motor cyclists and pillion passengers if you are at fault in a motor vehicle accident. CTP does not cover damage to property or other vehicles. The CTP provides unlimited indemnity to the insured party and ensures those who are injured have access to funds for services including all reasonable medical costs, treatment and rehabilitation. There is no fixed coverage limit per policy.

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